The 10 Most Important Customer Service Books
While there’s a misconception that growing your career in support means developing hard skills (such as learning how to code) there is just as much that can be learned about the nuance of communication and where to be focusing your efforts. All that is captured in these customer service books.
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See the source list and commentary at kayako.com
Books to build a support-driven philosophy
Books to conquer your support strategy
Books to develop yourself