Thanks for the Feedback
The Science and Art of Receiving Feedback Well (even when it is Off Base, Unfair, Poorly Delivered, and Frankly, You're Not in the Mood)
Douglas Stone, Sheila Heen
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2014
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Business & Economics
Drawing on 10 years of working with businesses, nonprofits, governments and families, the authors of Difficult Conversations, combining the latest insights from neuroscience and psychology with practical advice, teach readers how to turn feedback into productive listening and learning.
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