What differentiates business people from business professionals? Many individuals invest in their careers yet have no clue how to set themselves apart from their competition. Business Etiquette: 101 Ways to Conduct Business With Charm & Savvy reveals both the unwritten and unspoken rules of success. It gives new hires and seasoned professionals alike those rather effortless strategies for climbing that slippery ladder of success. You'll learn appropriate ways for: Introducing two people whose names you've forgotten Determining when to send an e-mail vs. a "snail mail" follow-up Managing coworkers who drop in your office on a moment's notice Being put on the spot in a meeting Playing the corporate hierarchy game with your boss and other higher-ups Dealing with international hosts, colleagues and customers.